Cyclequest Bike Rental Terms & Insurance
Key Rental Terms at a Glance
In short: you pay a model-based security deposit before dispatch, ride with delivery arranged to any city in China through our partner shops, and receive your full deposit back after the return inspection.
Security Deposit & Refund Policy: A security deposit is required prior to dispatch, with the amount determined by the bicycle model. Upon the return of the equipment, our team will conduct a thorough damage inspection. The deposit will be fully refunded immediately following a successful inspection.
Nationwide Delivery Flexibility: We can arrange bicycle delivery to any city within China. Logistics are managed in coordination with local partner bicycle shops to ensure the equipment is delivered directly to your hotel.
Rental Minimum (Out-of-City Deliveries): A minimum rental period of 5 consecutive days is required for all out-of-city deliveries.
Additional Logistics Fees: All logistics expenses for out-of-city deliveries are the responsibility of the client, including custom packaging and boxing fees, round-trip shipping and transit charges, and local bike shop dispatch and hotel delivery fees (varying by location).
Rental Terms
Welcome to the final step before your adventure begins. Please read the three sections below, then complete the form to finalise your booking, prepare your bike, and activate your included personal accident insurance.
AArrival & Getting Started
- Transportation: To make your arrival easy, we’d be happy to arrange a car to pick you up from your hotel. For your return journey, you’ll just need to arrange a taxi back at your own convenience.
- Your gear: Your rental includes your e-bike, a charger, a raincoat, a helmet, and repair tools — all packed in two side bags. We also provide two extra rear bags and a phone holder.
- Ready to ride: Every bike has front and rear lights. Our staff give you a full training session when you arrive at the shop, and you can charge your devices during lunch breaks along the way.
BOn the Road: Safety & Support
- Safety first: Please make sure you feel physically ready for your route and always follow local traffic laws. To keep everyone safe, avoid racing, riding the wrong way, or overloading the bikes.
- GPS support: All of our bikes carry GPS tracking. If you get lost or need mechanical help, we can locate you and come out to you.
- Capturing memories: We take photos and videos along the way to share with you, and we love featuring our riders on our website. This applies to special experience tours only.
CGuidelines & Policies
- Bike care: You’ll be riding premium equipment, so please treat it with care. We check it over together before you head out. If the bike is damaged through misuse, repair costs plus a 200 RMB/hour labour fee apply.
- Timing your ride: Late returns incur a fee. If you finish early we aren’t able to refund the unused time, and you’ll need to cover the vehicle transport fee (via HuoLaLa) to bring the bike back to us.
- Cancellations & weather: We ride rain or shine, but if our guides judge the weather unsafe we will reschedule or give a full refund. Cancelling 3 days in advance is a 100% refund; later cancellations incur a 15% fee.
Sign Your Rental Terms
Fill in your details for the insurance mandate and sign at the bottom. If anything here is unclear, message us on WhatsApp before signing.
This is the last step, not the first
Signing here is how we issue your travel accident policy once a rental is agreed — it asks for your passport number and a signature. If you haven’t had a quote from us yet, start with the rental request form instead; we’ll send you back here when it’s time to sign.
Questions About Terms or Insurance?
Our team is happy to send you the full terms and insurance details in advance. Contact us by email atjojo@cyclequestchina.comor by phone at+86 18310259331, or submit abike rental request formand we will get back to you with everything you need.
Our Rental Locations
These terms apply to rentals from all CycleQuest China hubs: